Generally, a consumer complaint must be filed within two years from the date the cause of action arises. This means that the complaint should be filed within two years from the date on which the consumer becomes aware of the defect in the goods or deficiency in the service.  

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However, there are exceptions to this rule. The Consumer Protection Act allows for the condonation of delay in certain circumstances. If a consumer has a valid reason for not filing the complaint within the two-year period, they may be able to seek permission from the District Forum to file a delayed complaint.  

It’s important to note that while the law allows for condonation of delay, it’s always advisable to file a complaint as soon as possible to preserve evidence and strengthen the case