The National Consumer Disputes Redressal Commission (NCDRC) operates within a robust framework of rules and regulations designed to ensure efficient and effective consumer dispute resolution.

Key Norms and Procedures:

• Consumer Protection Rules, 2020: These rules, notified by the Central Government, outline the procedures for filing and processing consumer complaints.
• NCDRC Regulations: The Commission has formulated its own regulations to govern its internal functioning and procedures. These regulations are designed to ensure transparency, accountability, and efficiency.
• Quasi-Judicial Process: The NCDRC follows a quasi-judicial process, ensuring that decisions are based on evidence and legal principles.
• Administrative Control: The Central Government exercises administrative control over the NCDRC, ensuring adherence to government policies and procedures.

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