Refund and Cancellation Policy
Refund and Cancellation Policy
We sincerely try to make your experience good & deliver the information as promised at the time of the transaction. However, if due for any reason, our clients believe that the services rendered to them are not satisfactory or as per expectation, then, in that case, clients will be entitled to a refund subject to the conditions
If the request for the refund has been approved by Legal Light Consulting itself and decides to refund the amount, the same shall be processed and intimated to the client via email or call. This refund process could take a minimum of 30 (thirty) business days to process and shall be credited to the client’s bank account accordingly. We shall handle the refund process with care and ensure that the money spent by the client is returned to them at the earliest.
Payment Policy All fee has to be paid upfront before availing of any paid service at legal light consulting and its associated partner portal.
In case of cancellation or non-confirmation of the appointment/consultation by us due to any reasons, options are available to the user: Either He / She may ask for rescheduling the appointment/consultation with the Lawyer. For rescheduling, a request can be placed within 24 hours of booking otherwise no rescheduling will be done, or He / She may claim a refund of the advance payment.
If the client does not respond after two phone calls (to the number provided by the client) and/ or does not call back and/or denies the requirement for consultation upon being contacted by our panel lawyer, the sales would be deemed final and would not be refundable.
Cancellation Policy In the event of cancellation of any paid consultation for which payment has been successfully made and a confirmation number has been generated, and the consultation has not been concluded due to any avoidable/unavoidable reason(s) we must be notified of the same in writing – by an email at firstname.lastname@example.org with the proper subject.
When contacting us, please include any details relating to the Services you have purchased so that we can ensure you are completely satisfied with your legal light consulting experience. Unless you have a good reason, we don’t give refunds for services that you’ve already used.
The refund will be processed directly in the user’s Bank/Credit Card account that was used to make the payment.
We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to External Attorneys or professionals.
No refund in any case whatsoever can be claimed from us for the amount paid to the Lawyer directly by the user.
Our Customer Service team will contact you within 7 business days and in cases where the Lawyer has not delivered the booked consultation, we will return your money within 15 business days from the day the request for Cancellation was received.
Please note that there will be a nominal deduction (15%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.
Refund Policy In the event your request for consultation is accepted but post-payment due to unexpected and extenuating circumstances, your request for consultation is rejected or canceled; You will be given an option of opting for another request for consultation OR will be offered a complete refund if you so desire. The refund will be credited to your account within 15 working days.
Please note that there will be a nominal deduction (10%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.
We do not offer refunds where you receive access to the Service through our platform, on payments we have collected for services, or on payments to other third parties with a role in processing your order.
Payment Policy for Family Matter
We work on all types of family matters, and the fees for cases of Mutual Consent Divorce and contested divorce vary as per the facts and circumstances of each case.
For Mutual Consent Divorce cases, we have a fixed payment structure and a non-negotiable payment policy which is mentioned below.
Payment Policy for Mutual Consent Divorce cases:
Our Team understands that divorce is a sensitive issue where emotions run high and change of mind happens very frequently.
Keeping all these issues in mind, we charge the payment in four parts and not in one go so that if anyone or both parties change their mind then they are not burdened with the entire case fee, they only lose part of the fee that is already paid.
First payment: Prospective clients are advised to make the first payment only after duly consulting with their spouse as, under no circumstances, the payment already made can be refunded.
Second Payment: Second payment is due after the First Motion proceedings in the Court. This payment should be made on the same day. Any delay is charged at Rs. 100 per day of delay.
Third Payment: Third payment is due after the Second Motion proceedings in the Court. This payment should be made on the same day. Any delay is charged at Rs. 100 per day of delay.
Last Payment: Last payment is due once we share/upload the soft copy of the divorce decree. This payment should be made on the same day on which the decree is shared or uploaded. Any delay is charged at Rs. 50 per day of the delay
Last updated date as on 06 July 2022. Our Returns and Cancellation policy may change from time to time.