Refund and Cancellation Policy

We make the best of our efforts to avail you of our services most effectively within the prescribed time for each service and product of Legal Light Consulting “LLC Lawyers”.

We sincerely try to make your experience good & deliver the information as promised at the time of the transaction. However, if for any reason, our clients believe that the services rendered to them are not satisfactory or as per expectation, then, in that case, clients will be entitled to a refund subject to the conditions. 

Legal Light Consulting is grateful to its clients for choosing the services listed on our platform “www.legallightconsulting.com” or associate channel/domain associated with us (hereinafter referred to as “legal light consulting “LLC Lawyer”). We sincerely try to make your experience good & deliver the service as promised at the time of the transaction. However, if for any reason, our clients believe that the services rendered to them are not satisfactory or as per expectation, then in that case, clients will be entitled to a refund subject to the following conditions:

• If LLC Lawyer (Legal Light Consulting) itself denies to provide the agreed service, for whatsoever reason (maybe due to a change of order, law or any other regulation). Timely intimation with reason will be shared with the client via email or call with the proper reason stated for denial of service.
• The refund shall be only considered in the event there is a clear, visible deficiency with the service provided by us. Nothing herein stated implies the satisfaction of clients. Legal Light Consulting solely has the discretion to decide and confirm the deficiency of service. The amount of refund shall be at the free will of the LLC Lawyer depending upon the lack of service.
• In the event a client has already paid for a service and then requests for a refund only because there was a change in mind for whatsoever reason, the refund i.e. the initial amount for any of the services, shall not be returned as there is no fault, defect, or onus on Legal Light Consulting.
• Refund requests shall not be entertained after the documents/ details have been shared with the client in the event of a change of mind. However, we shall give the client an option of using the amount paid by you, at any later date within the stipulated time decided by Legal Light Consulting for the same service.
• If the Refund falls under a Money Back Guarantee scheme which is duly published on the Site and/or communicated to the User in writing through any electronic medium, and the User satisfies all the terms and conditions of the Money Back Guarantee scheme
• There has to be an explicit, clear and visible deficiency on the part of Legal Light Consulting “LLC Lawyers
• A refund will not be granted if the reason is the decision of the client to have a different choice after making payments as there is no fault or defect on the part of Legal Light Consulting “LLC Lawyers. Refunds will not be permitted if the work has been shared with the client but the client has changed the choice of service the same amount can be carried forward to avail of different services or purchases offered by Legal Light Consulting “LLC Lawyers which has the same value.
• The refund request will not be considered if the request was made after 30 days of purchase of service and the work has been completed and intimated to you via email or any other form of communication
• If you have booked an appointment or paid any amount, either in full or partially, for services such as marriage registration, court marriage, divorce, or any other service offered by LLC Lawyer or its associated domains or professionals, you have the option to cancel the service within 2 hours after booking. In such cases, LLC Lawyer’s team may offer you another slot, date, or service to adjust the amount paid. However, if work has already commenced and you have had a consultation with our team, or if our team has initiated efforts to complete the task, but you decide not to proceed for any reason, LLC Lawyer reserves the right to forfeit the entire amount after 30 days from the payment date
• If the request for the refund has been approved by Legal Light Consulting itself and decides to refund the amount, the same shall be processed and intimated to the client via email or call. This refund process could take a minimum of 30 (thirty) business days to process and shall be credited to the client’s bank account accordingly. We shall handle the refund process with care and ensure that the money spent by the client is returned to them at the earliest.
• Payment Policy All fee has to be paid upfront before availing of any paid service at Legal Light Consulting and its associated partner portal.
• In case of cancellation or non-confirmation of the appointment/consultation by us due to any reasons, options are available to the user: Either He / She may ask for rescheduling the appointment/consultation with the Lawyer. For rescheduling, a request can be placed within 24 hours of booking otherwise no rescheduling will be done, or He / She may claim a refund of the advance payment.
• If the client does not respond after two phone calls (to the number provided by the client) and/ or does not call back and/or denies the requirement for consultation upon being contacted by our panel lawyer, the sales would be deemed final and would not be refundable.
• Cancellation Policy In the event of cancellation of any paid consultation for which payment has been successfully made and a confirmation number has been generated, and the consultation has not been concluded due to any avoidable/unavoidable reason(s) we must be notified of the same in writing – by an email at legallightconsulting@gmail.com with the proper subject.
• When contacting us, please include any details relating to the Services you have purchased so that we can ensure you are completely satisfied with your legal light consulting experience. Unless you have a good reason, we don’t give refunds for services that you’ve already used.
• The refund will be processed directly in the user’s Bank/Credit Card account that was used to make the payment.
• We also cannot refund any money paid by you directly to third parties, such as payments made by you directly to External Attorneys or professionals.
• No refund in any case whatsoever can be claimed from us for the amount paid to the Lawyer directly by the user.
• Our Customer Service team will contact you within 7 business days and in cases where the Lawyer has not delivered the booked consultation, we will return your money within 15 business days from the day the request for Cancellation was received.
• Please note that there will be a nominal deduction (25%) in the amount refunded, payable towards online payment processing. The refund will be processed directly in your Bank / Credit Card account that was used to make the payment.
• Refund Policy In the event your consultation request is accepted but post-payment due to unexpected and extenuating circumstances, your consultation request is rejected or cancelled; You will be given an option of opting for another request for consultation OR will be offered a complete refund if you so desire. The refund will be credited to your account within 15 working days.
• We do not offer refunds where you receive access to the Service through our platform, on payments we have collected for services, or on payments to other third parties with a role in processing your order.

*Note* If the request for the refund has been approved by Legal Light Consulting or LLC Lawyer itself decides to refund the amount, the same shall be processed and intimated to the client via email or call. This refund process could take a minimum of 30 (thirty) business days to process and shall be credited to the client’s bank account accordingly. We shall handle the refund process with care and ensure that the money spent by the client is returned to them at the earliest.

A Refund Can Be Issued Within 1 – 3 days. If You raise a cancellation request. We consider cancellation only through mail connect@legallightconsulting.com and Verbal and call requests or WhatsApp or any other way is not considered. Post 3 Days No Cancellation Requests Will Be Entertained. After that minimum of Rs 2000 deducted (File handling and consultancy charges) or 50% of the initial fee given by you will be deducted (If work has not started), If work is already processed in that case, We will deduct the charges which he expense/cost and consultancy charges, as per our team and condition.

In any or all of the above situations, kindly send an e-mail to: connect@legallightconsulting.com mentioning the details and the reason for claiming a Refund. Upon receiving your e-mail, the Senior Management responsible team member at Legal Light Consulting shall decide on whether Your request for a Refund should be processed, contingent on the reasons for such a request. Please note that Legal Light Consulting reserves the right to take the final and binding decision with regard to requests for Refund.

In case the Refund is approved by Legal Light Consulting, then only the professional fees paid for the services shall be refunded. Any Government fees or Taxes paid shall not be refunded.

Cancellation Policy

Legal Light Consulting aims to provide efficient and hassle-free legal services to all its clients in a timely manner. By agreeing to the terms & conditions of LLC Lawyer’s  platform, the client also agrees to the cancellation policy mentioned below:

• When the client books an appointment, a slot is dedicated & booked to provide timely service. In this case, Legal Light Consulting does not assign the same slot to any other client with respect to that service.
• In the event that a client desires to change the booked slot timing, or desires to cancel the booked appointment with Legal Light Consulting, he/she agrees to follow the standard protocol laid down by Legal Light Consulting.
• As per the standard protocol, a client must call Legal Light Consulting’s customer care number & inform the representative about the change in the slot timing or put forward a slot cancellation request.
• Legal Light Consulting customer care representative takes the request & internally checks the possibility of the change or cancellation of the slot.
• Legal Light Consulting representative, informs the client on the possibility of the change of slot.
• Legal Light Consulting does not guarantee the change in the slot timing as per client’s need but may put forward an alternative slot timing.
• The client must agree to accept the available & suggested time slot from Legal Light Consulting. In case, the client does not confirm or does not accept or does a no-show at the time of the revised booking slot, Legal Light Consulting will assume the same to be a cancelled slot.
• The client’s slot can be changed for a maximum of 3 (three) times.
• In the event, the Client does not respond to the Legal Light Consulting representative via the “means of contact” provided by the Client for a minimum of 5 (five) times, or, the LLC Lawyer’s representative does not get confirmation from the Client till fifteen (15) days from the allotted date of slot, the appointment will be deemed to be cancelled & Legal Light Consulting will not be at any fault.
• In Case Of Duplicate Payment By Error, we may Refund The Excess Service Fees Paid By You. In Such Event, An Application In Writing Should Be Submitted Along With Proof Of Excess Payment. The Refund Will Be Initiated Within 7-10 Days And Identity Within Of Submitting the request or information given by you. Any request/applications Received Thereafter Shall Not Be Entertained For Refund.
• In case your credit card/debit card/payment account has been accidentally over-charged, please send word legallightconsulting.com of a similar at the earliest. Legal Light Consulting “LLC Lawyer” can refund the outstanding quantity to your Payment Account within fifteen operating days. within the reverse state of affairs, if the dealing quantity throughout payment of the fee happens to be but the particular fee quantity, Legal Light Consulting “LLC Lawyer” can debit the outstanding quantity from your Payment Account and send word to you of a similar.
• In the majority of cases, there’s NO alternative state of affairs underneath that Legal Light Consulting “LLC Lawyer” can give a refund, apart from the condition expressly mentioned higher than underneath Refund Policy. In exceptional circumstances, the Legal Light Consulting “LLC Lawyer” team can work with you to achieve a reciprocally acceptable answer. Legal Light Consulting “LLC Lawyer” or other associated domains intends to be objective, honest and affordable in partitioning such things so as to keep up a positive and harmonious relationship with shoppers. the most refund quantity claimable from Lawtendo.com cannot exceed the quantity paid by the user at Legal Light Consulting “LLC Lawyer” or other associated domain for availing the Lawyer’s service(s).
• No refund in any case whatever is often claimed from Legal Light Consulting “LLC Lawyer” or other associated domain for the quantity paid to the professional directly by the user.
• Please note that there’ll be a nominal deduction (30%) of the quantity refunded, due towards the online payment process. The refund is going to be processed directly in your Bank / MasterCard account that was wont to create the payment.

UNCERTAIN EVENTS CAN’T BE CONTROLLED

There are many events that are not in the control of Legal Light Consulting “LLC Lawyers like the government’s decision to reject your application due to lawful reasons, hurdles due to the government’s lack of efficiency, etc. Therefore any effect on your service due to government departments or other agencies not employed by Legal Light Consulting “LLC Lawyers will make Legal Light Consulting “LLC Lawyers immune from any liability and no refund shall be granted. Legal Light Consulting “LLC Lawyers does not ensure the outcomes or results of the services rendered by our Associates on the Expertsdesk platform, who are not employed by Legal Light Consulting “LLC Lawyers. Problems like these are out of our control and not covered by us or not eligible for a refund.

FORCE MAJEURE

For any event of natural disasters like flood, storm, earthquake, fire, drought, lightning, landslide, cyclone, hurricane, typhoon or public enemy like an epidemic, the action of a court, famine or plague, or act by a public authority like change in law or act by the threat to a country like an explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen cause any lack of efficiency in the service provided by Legal Light Consulting “LLC Lawyers then such liabilities will not be borne by Legal Light Consulting “LLC Lawyers.

We work on all types of family matters, and the fees for cases of Mutual Consent Divorce and contested divorce vary as per the facts and circumstances of each case.

For Mutual Consent Divorce cases, we have a fixed payment structure and a non-negotiable payment policy which is mentioned below.

Privacy and Payment Policy

Payment Policy

All fees must be paid upfront before availing of any paid services at Legal Light Consulting-LLC lawyer.

Cancellation Policy

In the event of a cancellation of any paid consultation for which payment has been successfully made, and the consultation has not been concluded due to any avoidable/unavoidable reason(s), we must be notified of the cancellation in writing via email at legallightconsulting@gmail.com.

• Once our team schedules a consultation with the lawyer on your behalf and initiates follow-up communication to confirm the appointment, any decline or cancellation of the consultation request will result in no consultation being provided. No refund will be issued in this case, as the consultation was arranged and scheduled as requested.
• Cancellation requests must be made at least 24 hours before the scheduled appointment or delivery time. Cancellation charges will apply from the date we receive your email.
• Our team will contact you within 7 business days. If the lawyer has not delivered the booked consultation, a refund will be processed within 15 business days from the day the cancellation request was received.
• A nominal deduction (25%) will be applied towards online payment processing. Refunds will be processed to the same Bank or Credit Card account used for the original payment.

Refund Policy

• If your request for consultation is accepted but, due to unforeseen circumstances, your consultation is cancelled or rejected after payment, you will have the option to request another consultation or receive a full refund, as you prefer. Refunds will be credited to your account within 15 working days.
• In case of accidental overcharging or an incorrect amount charged, please notify Legal Light Consulting-LLC at the earliest. We will ensure a refund of the excess amount within 15 working days.
• If the payment is less than the required fee, Legal Light Consulting-LLC reserves the right to debit the outstanding amount from your payment account and notify you accordingly.
• Generally, refunds are not available except for the specific conditions mentioned above under our Refund Policy. In exceptional cases, we will work with you to reach a mutually acceptable solution.
• Refunds are limited to the amount paid for the consultation services, and no refund can be issued for any fees paid directly to the lawyer.

Call Consultation Time Scheduling Policy

• Consultation Fee: If the consultation fee is less than ₹21,00,/- there will be no specific time schedule assigned to the expert.
• You will receive a call from the expert either at the scheduled time (if specified) or within 12 to 24 hours (working hours) of your inquiry, depending on the expert’s availability.

Please note that this policy applies to consultations booked via Legal Light Consulting’s all website and platform supported by LLC Lawyer.

Suspension Due to Non-Compliance with Agreement

Legal Light Consulting-LLC will make every effort to provide you with the best possible service. However, we will not be liable for service issues or guarantees voided under the following circumstances:

1. If you fail to provide accurate details, including contact information, username, or payment account details.
2. If the payment transaction fails (e.g., due to insufficient funds, fraudulent access, or merchant processing issues).
3. If circumstances beyond our control (e.g., natural disasters or external interference) prevent the proper execution of the transaction.
4. If you fail to respond to requests for additional information needed to proceed with the consultation.
5. If you breach the Terms and Conditions of this Agreement or those governing the usage of Legal Light Consulting-LLC.

Privacy

Legal Light Consulting-LLC is committed to protecting your privacy and safeguarding your personal information. Here’s how we handle the information you provide:

• When submitting Free Questions or Paid Consultations, we only request the minimum amount of personal identifying information required to process your request.
• Your personal information, including email addresses, is kept confidential and is never shared with other users or made public as part of the Legal Light Consulting-LLC database.
• Only Legal Light Consulting-LLC administrators have access to this information for website administration purposes. We will not share or disclose your information to third parties without your permission, except in the following cases:
  • To protect ourselves from liability
  • To comply with legal requirements, such as responding to subpoenas or other legal processes.
• When you book a Paid Consultation, your information will be shared with the lawyer/professional handling your case.

Disclosure of Information

• The details of your consultation or question may be publicly disclosed depending on the nature of the service you’ve requested (i.e., Free Questions vs. Paid Consultations).
• By using Legal Light Consulting-LLC services, you understand and acknowledge that there are certain risks involved in online consultations, including potential breaches in privacy through electronic communication. However, we will ensure that all information is shared securely and used strictly in accordance with our Privacy Policy and Terms & Conditions.

User Agreement

By using the services of Legal Light Consulting-LLC, you acknowledge and agree to the following:

• You understand the risks and benefits of online consultations.
• You acknowledge that no specific outcome or guarantee has been promised regarding the resolution of your query.
• You agree that Legal Light Consulting-LLC’s privacy practices comply with applicable laws and regulations, ensuring your information is used only as per the outlined Terms & Conditions.

Payment Policy for Mutual Consent Divorce cases:

Our Team understands that divorce is a sensitive issue where emotions run high and change of mind happens very frequently.

Keeping all these issues in mind, we charge the payment in four parts and not in one go so that if anyone or both parties change their mind then they are not burdened with the entire case fee, they only lose part of the fee that is already paid.

First payment: Prospective clients are advised to make the first payment only after duly consulting with their spouse as, under no circumstances, the payment already made can be refunded.