Protection for Good Faith Actions Under the Consumer Protection Act

Section 28 of the Consumer Protection Act, 1986 provides legal protection to members, officers, and persons acting under the direction of the District Forum, State Commission, or National Commission. This provision ensures that individuals involved in the consumer dispute resolution process are shielded from legal action if they act in good faith.

Key Points of the Section:

• Immunity from Legal Proceedings: No suit, prosecution, or other legal proceedings can be initiated against members, officers, or persons acting under the direction of the consumer forums.
• Good Faith Action: The protection is granted only for actions taken in good faith. This means that the individuals must have acted honestly and without any malicious intent.
• Acts Done Under the Act or Rules: The protection extends to actions taken under the provisions of the Consumer Protection Act, 1986, or any rules or orders made thereunder.

Purpose of the Provision:

• Encouraging Impartiality: This provision encourages members, officers, and persons involved in the consumer dispute resolution process to act impartially and without fear of legal repercussions.
• Promoting Effective Administration: By providing legal protection, the Act ensures that individuals can perform their duties efficiently and effectively.
• Safeguarding Public Interest: This provision ultimately benefits consumers by ensuring the smooth functioning of the consumer dispute resolution mechanism.

This provision underscores the importance of protecting those who work diligently to safeguard consumer rights and promote fair market practices.