Filing a consumer complaint can be daunting, but eDaakhil, the online portal, makes it easier. Here are answers to frequently asked questions about using eDaakhil:  

Registration and Filing:

• How to register and file a complaint?
  1. Register with a valid email ID on the eDaakhil portal (https://edaakhil.nic.in/).
  2. Follow video user manuals for guidance.

Payment Options:

• What payment methods are available?

  • Online: Debit/Credit Card, Internet Banking, IMPS, UPI, Aadhaar based payments.  
  • Offline: Bank DD/IPO, challan, NEFT/RTGS.  

• What if the payment gateway fails?

  • Contact eDaakhil’s Help Desk (https://edaakhil.nic.in/).

Payment Details:

• How to fill IPO/challan details?

  1. Fill details in the provided fields.
  2. Upload a soft copy of the challan/NEFT/RTGS/DD/IPO document.
  3. Mail the document to the respective commission.

• Which payment aggregator to choose?

  • Choose based on the current success rates displayed on the screen.

• Where to find fee details?

  • See the complete list of charges here: http://www.consumergrievance.com/courtfee.htm

Tracking Your Case:

• My payment went through, but the case isn’t listed.

  • If payment is successful, the application will be listed under “Pending Approved Cases.” You’ll receive email/mobile notifications when approved.

• When will I get a case number?

  • The case number is generated automatically upon approval and will reflect in your eDaakhil account.

Filing Reply/Rejoinder:

• Can I file a reply and rejoinder?
  • Yes, for cases filed through eDaakhil.
  • See the process here:
    • Reply/Response: https://edaakhil.nic.in/edaakhil/
  • Note: This is only for online-filed cases.

Submitting Documents:

• Can I submit documents physically?
  • For online applications, upload documents online.
  • For physical submission, contact the respective commission.

Remember: eDaakhil offers user guides and a Help Desk for further assistance

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