1. How to register and file a complaint with eDaakhil? To file a case with eDaakhil, the user must first register on the eDaakhil portal (https://edaakhil.nic.in/) using a valid email ID. Detailed video user manuals are available on the website to guide users through the registration and filing process.

2. What are the different modes of payment available? Users can make payments through either online or offline modes. The payment options available are explained in detail below.

3. What if the user is unable to open the payment gateway? In case the user faces difficulties accessing the payment gateway, they should contact the eDaakhil support team through the Helpdesk. The contact link is available on the portal: Helpdesk.

4. What are the modes/options available for online payment? For online payments, users can use the following options:

• Debit/Credit Cards
• Internet Banking
• IMPS (Immediate Payment Service)
• UPI (Unified Payments Interface) Additionally, Aadhaar-based payments are also allowed.

5. What are the modes/options available for offline payment? Offline payments can be made through:

• Bank DD (Demand Draft)
• IPO (Indian Postal Order)
• Challan
• NEFT (National Electronic Funds Transfer)/RTGS (Real-Time Gross Settlement)

6. How should the user fill in details for IPO and challan? The user should enter the details of the IPO or Challan in the provided text fields on the portal. Additionally, a soft copy of the document (Challan/NEFT/RTGS/DD/IPO) should be uploaded online. After that, the user should send the original documents to the respective commission via mail.

7. Which payment aggregators can be chosen? Users can choose from various payment aggregators available on the platform. The choice of aggregators will depend on the success rates displayed on the application’s screen at the time of payment.

8. Where can the user find the complete list of fees/charges with their claim amount value? The complete list of fees and charges, along with the claim amount values, can be found at this link: Consumer Commission Rules & General Rules.

9. What to do if the user made payment but the case is not listed so far? If payment has been made successfully, the case will appear under the Pending Approved Cases section. This indicates that the application has been successfully submitted to the commission. Users will receive email or mobile notifications once the case is approved.

10. When will the user get the case number for the application submitted online? Once the application is approved, the case number will be generated automatically. This case number will then be reflected in the user’s account on the eDaakhil platform as part of the regular processing.

11. Can the user file a reply and rejoinder? Yes, users can file a Reply/Response and Rejoinder for fresh cases filed through the eDaakhil portal. For filing replies and rejoinders, please refer to the following guides:

• Filing Reply/Response
• Filing Rejoinder Note: The reply and rejoinder can only be filed for cases that are submitted through the eDaakhil portal. For cases filed offline or previously, this feature is not yet available.

12. Can the user submit documents physically? For online applications, users must upload all required documents digitally. If physical submission is required for any case, users are advised to contact the respective commission for further instructions.

Conclusion

The eDaakhil portal simplifies the process of filing consumer complaints online, offering a user-friendly interface and multiple payment options. By following the guidelines above, consumers can easily file complaints, make payments, and track the status of their cases. For any technical difficulties or queries, the eDaakhil helpdesk is available to provide support.

Contact Legal Light Consulting for Filing a Consumer Case in India

If you’re facing issues with defective products, poor services, or unfair trade practices, Legal Light Consulting is here to help you navigate the complex legal process of filing a consumer case in India. With the provisions of the Consumer Protection Act, 2019, consumers are empowered to seek justice, but the legal steps involved can often be confusing and time-consuming.

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