National Consumer Disputes Redressal Commission (NCDRC), New Delhi: Proforma for Filing a Consumer Complaint

The National Consumer Disputes Redressal Commission (NCDRC), located in New Delhi, is the apex body responsible for adjudicating consumer disputes where the claim exceeds ₹2 crore. The following is a proforma for filing a consumer complaint under the Consumer Protection Act, 2019, outlining the necessary details and documentation required when submitting your case to the NCDRC.

CONSUMER COMPLAINT NO.________ OF_________

This section includes basic information about the complaint and the consumer:

Name and Address of the Complainant:

• Name:
• Address:
• Telephone Number(s):
  • Mobile No.:
  • Landline No.:
• Email:

Total Consideration Paid:

• The total amount paid by the complainant for the goods or services in dispute.
• Total Consideration Paid: ₹_________

If the value of the goods or services paid as consideration exceeds ₹2 crore, this complaint can be filed in the NCDRC.

Nature of the Consumer Dispute:

Here, the complainant should specify the category of the consumer dispute. Some common categories include:

• Housing
• Insurance
• Medical
• Other Consumer Goods/Services

(Please see the enclosed category list for reference.)

Project Name (If Housing Related):

If the complaint relates to housing or real estate, the complainant must indicate the project name and provide the corresponding page number in the complaint.

Specific Relief Claimed:

In cases involving housing or land development, the complainant must specify the type of relief being sought, such as:

• Refund
• Possession
• Return of principal amount
• Interest

Additionally, the relevant section under which relief is sought should be specified. For example:

• Section 35(1)(a): Refund of money paid
• Section 35(1)(b): Possession of the property
• Section 35(1)(c): Compensation for any loss or damage

Details of Pending or Disposed of Consumer Complaints:

If the dispute involves a housing or land development project, or any other ongoing complaint related to the same issue, the complainant should mention any pending consumer complaints related to the same project or identical legal issues. If the matter was previously disposed of, provide the details of such cases.

Date of Cause of Action:

The complainant should mention the date when the cause of action arose, meaning when the defect in the goods or deficiency in the services occurred or was first identified.

Delay in Filing the Complaint:

If the consumer complaint is being filed after the two-year limitation period, the complainant must mention the delay period and provide an explanation for the delay.

Application for Condonation of Delay: If the complaint is beyond the limitation period, the complainant should submit an application for condonation of delay, along with a notarized affidavit explaining the reasons for the delay.

Document Verification:

• The complainant should confirm whether the documents attached to the complaint are attested true copies.
• Additionally, if any documents are in vernacular (local languages), English translations of these documents must be filed along with the original copies.

Details of Opposite Party:

The complainant must provide the contact details of the opposite party (defendant), which should include:

• Name
• Address
• Telephone Numbers (both mobile and landline)
• Email Address

Details of Complainant’s Advocate (If Applicable):

If the complainant is represented by an advocate, the following details should be provided:

• Name and Address of the Advocate
• Telephone Numbers (both mobile and landline)
• Email Address

Verification Section

The verification section is an essential part of the complaint. The complainant or their authorized representative must sign and verify that the information provided is true and accurate. This ensures that the details in the complaint are genuine and not misleading.

Verification Statement:

“I, the Complainant / Counsel / Authorised Representative, above mentioned, do hereby verify that the information provided herein above is true and complete in all respects and nothing material has been concealed therefrom.”

Signature of the Complainant / Counsel / Authorized Representative

Conclusion:

Filing a complaint with the National Consumer Disputes Redressal Commission (NCDRC) requires meticulous documentation and adherence to the prescribed proforma. It is crucial to ensure that all relevant details are included, especially when the complaint involves a substantial amount exceeding ₹2 crore. The complainant should also ensure that the necessary supporting documents are attached, and in case of any delay, an application for condonation is submitted along with a notarized affidavit. Following the proper procedure and providing accurate information increases the chances of a successful resolution in consumer disputes.

For legal assistance in preparing and filing a consumer complaint, Legal Light Consulting offers expert guidance and representation to ensure that your case is presented effectively before the NCDRC.