Time Frame and Fees for Services at the National Consumer Disputes Redressal Commission (NCDRC)

The National Consumer Disputes Redressal Commission (NCDRC) plays a pivotal role in protecting consumer rights and resolving disputes. To ensure transparency, efficiency, and accessibility, the Commission has established specific time frames for providing information and laid down fees for certain services. Understanding these time frames and fees is essential for those who wish to interact with the Commission, whether for filing a complaint, requesting records, or obtaining copies of documents.

Time Frame for Supplying Information

The NCDRC is committed to ensuring timely responses to requests for information. As per the guidelines set by the Commission, the following time frame applies:

• Information Availability: Information related to consumer disputes, cases, or other public records will be provided to the applicant within 1-30 days from the date of the request.
• This time frame helps ensure that individuals and parties involved in consumer cases have prompt access to the information they need to pursue their cases or resolve issues.

Fees for Services at NCDRC

To maintain the smooth functioning of the Commission and ensure transparency, the NCDRC charges nominal fees for specific services. The fees are outlined as follows:

1. Application Fee:
   • Rs. 10/- for filing an application or request with the Commission. This fee is generally applicable when filing for a specific consumer dispute or seeking information from the Commission.
2. Photocopy Fees:
   • If a party wishes to obtain photocopies of documents or records, the fee is Rs. 2/- per page. This fee helps recover the cost of providing copies of official documents to the applicant.
3. Inspection of Records:
   • There is no fee for the first hour of inspection. If the inspection exceeds one hour, a fee of Rs. 5/- is charged for every 15-minute increment. This fee ensures that the resources of the Commission are efficiently managed while providing public access to the records.
4. Diskette (Storage Media):
   • If a party requests records or information in a digital format, such as on a diskette, the fee is Rs. 50/- per diskette. This service allows consumers or their representatives to obtain information in a more portable and accessible form.

Conclusion

The National Consumer Disputes Redressal Commission (NCDRC) is dedicated to providing accessible, transparent, and timely services to consumers across India. The Commission ensures that information is supplied within 1-30 days and maintains a reasonable fee structure to cover the costs of photocopies, record inspection, and digital storage.

If you are facing consumer issues or need assistance with the NCDRC, Legal Light Consulting offers expert legal support to help you navigate the process of filing complaints, obtaining records, or appealing decisions. For more details, or to get started with your consumer case, feel free to contact Legal Light Consulting.