When Can a Consumer Complaint Be Filed in India?

A consumer can file a complaint under the Consumer Protection Act, in the following circumstances:

1. Defective Goods: If a consumer purchases a defective product that fails to meet the standards of quality, quantity, purity, or safety.
2. Deficient Services: If a consumer receives a service that is below the standard of care, efficiency, or quality.
3. Unfair Trade Practices: If a consumer is subjected to unfair trade practices, such as false advertising, misleading labeling, or deceptive pricing.
4. Overcharging: If a consumer is charged more than the stipulated price for a product or service.
5. Hazardous Goods or Services: If a consumer is exposed to goods or services that are hazardous to life and safety.

Who Can File a Complaint?

• Individual Consumer: Any person who has purchased goods or services for personal use.
• Consumer Association: A registered consumer association can file a complaint on behalf of its members or other consumers.
• Central or State Government: The government can file a complaint in the public interest.
• Group of Consumers: A group of consumers with a common interest can file a joint complaint.
• Legal Heir or Representative: In case of the death of a consumer, their legal heir or representative can file a complaint.

Need Legal Assistance?

If you’re facing a consumer issue and require legal advice, consider reaching out to Legal Light Consulting. Their team of experienced lawyers specializes in consumer protection law and can help you:

• Understand your rights and remedies
• Draft legal notices and file complaints
• Represent you in consumer courts
• Seek appropriate compensation or other relief

Contact Legal Light Consulting today to protect your consumer rights